Return Policy
Nearly everything we sell is cut, finished, and shipped from our shop in Arizona. If something is not right with your order, contact us first. We will work with you to correct the issue, and most problems are solved faster by a remake or a replacement than by a return.
Returns on stock items
Stock, non-custom items may be returned within 30 days of delivery. The item must be unused, in the same condition you received it, and in its original packaging. Return shipping is paid by the buyer. Once we receive and inspect the item, we will refund the purchase price to your original payment method.
Items we cannot accept back
- Custom and personalized orders, including numbers, letters, and signs cut to your specifications.
- Bulk and wholesale orders.
- Sale items and gift cards.
These pieces are made or priced specifically for your order, so we are not able to resell them.
Damaged, defective, or incorrect orders
Please inspect your order as soon as it arrives. If anything arrives damaged, is defective, or is not what you ordered, custom pieces included, email [email protected] with your order number and photos of the issue. We will work with you to correct it.
How to start a return
Email [email protected] with your order number and the reason for the return. We will confirm whether the item is eligible and send return instructions. Items sent back without prior approval cannot be accepted.
Refunds
We will notify you once your return has been received and inspected, and let you know whether the refund was approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take several additional days for the refund to appear on your statement.
Questions
Email [email protected] and we will help.